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Shipping and Returns

Returns & Exchanges
 

$5.00 Flat Rate Shipping in US - Free Shipping on any order of $50 and up
We ship USPS and send you a tracking number with each shipment. We use the shipping address that you provide us with when you check out. If you happen to give us the wrong address, you are responsible for the lost package, though we want to prevent this from ever happening, we are not responsible for any lost or stolen packages. We will do everything in our power to make sure this never happens. *Orders are not shipped on Sundays or Holidays.
 
Returns - See lower half of the page for more details
*Please note, we are unable to accept returns without clearance by our customer care center,  please email us at info@shopfashioncupcake.com, before shipping any items to be returned. All items can be returned or exchanged within 7 days of the delivery date, as long as the item is returned in perfect condition with no make-up or damage to the item, MUST BE shipped via priority mail, or with insurance, ALL SALE ITEMS ARE FINAL SALE, also all "final sale" items cannot be returned or exchanged. See below for more information. Jewelry, Bralettes and Leggings are FINAL SALE
*Shipping charges are non-refundable unless a shipping error is made on our part.


Exchanges

Need a different size or color? Not a problem!

Regular Exchange

  • If you have decided to exchange a product, please email us immediately at info@shopfashioncupcake.com, you have 7 days to exchange, so we can reserve the product for you. We have a very limited quantity of each product so some may not be available in the size or color you desire. If that is the case we are happy to accept a return of the item or exchange for a different item. You get free shipping on an exchange.
  • Once you email us, we can start the exchange process.
  • For a regular exchange, please remember to allow time for your item to be shipped back to us, before your new item of choice will be shipped to you. If this process is too long for you, please see our speed exchange policy below. Please ship back priority mail, or insure your package just in case something happens during delivery. 

Speed Exchange

  •  A Speed Exchange is where you choose and purchase your replacement merchandise and we charge your original payment type for the replacement merchandise right away as if it were a normal transaction. (We recommend this since we are a boutique and we carry a limited number of each item.)
  • We then ship the replacement merchandise to you at no cost for shipping. (Your shipping cost will be refunded when we receive your unwanted item, but you do pay shipping up front.)
  • In the meantime, you send us your original merchandise and we will credit your original form of payment with the shipping cost for your exchange, once we receive the unwanted merchandise.
  • Your exchanged order shipping will be refunded when we process your return package. You will receive an email once your item is received and refund is processed.

Returns

Not happy with your product? We are happy to accept returns on eligible products.
  • Please email us at info@shopfashioncupcake.com to start the return process. We cannot accept returns until we have received and responded to your email.
  • Returns and exchanges are ONLY accepted within 7 days of delivery date for a full refund (including delivery charge) if the items are faulty, or if the wrong item has been dispatched. The item must then be shipped back to us within 14 days of receipt. (No returns can be accepted after the 7 days, so please contact us as soon as possible with any concerns. However, Store Credit or Exchanges can be made within 14 days of delivery) ITEMS MUST BES SHIPPED via Priority Mail, or have insurance. This way if something happens during shipping, you will not be responsible for and lost or stolen items.
  • All returns must have the original invoice included as well as all tags attached and original packaging, unworn or unused.
  • You may not return or exchange items marked “final sale”, this includes jewelry products and bralettes, it will be noted in the item description if it is “final sale”, this is for sanitary reasons.
  • * Jewelry purchases are non-refundable for sanitary reasons. Store credit is provided in the rare case of having the wrong item shipped, or item arrives damaged. In this case, we must know immediately, within 24 hours of received shipment.
  • Shipping charges on returned merchandise is non-refundable (unless the product is damaged upon arrival, or the wrong item was shipped by us). We apologize for this in advance if this ever occurs.
  • All merchandise must be returned unworn, unwashed, and unaltered, with the original tags attached and original invoice. NO damage.
  • **** Our customer care center inspects all returned items and reserves the right to deny a refund or refuse a full refund based on the returned condition. A 20% restocking fee will be charged IF the item(s) returned are not in the condition stated above.
  • Once you email us, and receive a response, you may send the product back to us. When we receive it we will credit your card, minus shipping charges. (unless wrong item was shipped, or was damaged upon arrival, then you will receive a full refund.) Please allow 5-7 days for processing, plus shipping time. Once your return is processed, you will receive an email notification.
  • In store purchases are EXCHANGE or STORE CREDIT ONLY Online Purchases can receive a refund minus shipping charges if item is shipped back within 7 days of receipt, only exchange or a store credit can be issued after the 7 days and in this case, the item must be returned within 14 days. 
  • ALL SALE ITEMS ARE FINAL SALE.

       * Please send all return packages to:

       Fashion Cupcake
      Attn: Return Items
        8670 Main Street Suite 3
      Woodstock Ga 30188
 
Via USPS Priority Mail, insured mail, or water proof, tear proof packaging. 



Shipping and Handling

     Your items should be shipped within 24 hours of placing your order, however we are unable to ship on Sundays or holidays. When placing an order, please try to allow 48 hours for processing in addition to shipping time. Most orders arrive within 4-7 business days depending on the time and day you place your order; please allow up to 2 additional days for rural zip codes. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer.

Your order will be shipped via standard shipping or Ground UPS unless you select an alternative.

**FREE SHIPPING to continental US only at this time. Please keep an eye on our social media and emails for free shipping coupons to other locations outside of the United States.


United States & U.S. Territories:
(these are only estimates)

Order Amount Standard 2nd Day  
$0 - $25.00 $5.00 $17.95  
$25.01 - $50.00 $5.00 $18.95  
$50.01 - $75.00 FREE SHIPPING $21.95  
$75.01 - $100.00 FREE SHIPPING $28.95  
$100.01+ FREE SHIPPING $29.95  

*Rates are subject to change without notice, these are estimates. Shipping costs will be calculated upon checkout. Alaska, Hawaii, and US territories may have higher shipping costs.


*Two Day and Overnight Delivery orders placed after 12 PM EST will not ship until the next business day.

Standard Shipping: 5-10 business days after order has been placed
2nd Day: 2-3 business days up to 5 business days after order has been processed, if placed before 12 PM EST
Overnight: 1 business day after order has been processed if placed before 12 PM EST


APO, DPO, and FPO Addresses:

All packages sent via United States Postal Services
Order will usually arrive within 21 business days (for in-stock items only)
Orders shipped to APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

 

International & Canada and Mexico:

(these are only estimates)

Order Amount Price To Canada & Mexico Price To Rest of the World
$0 - $15.00 $19.95 $19.95
$15.01 - $25.00 $19.95 $19.95
$25.01 - $50.00 $19.95 $19.95
$50.01 - $75.00 $19.95 $24.95
$75.01 - $100.00+ $29.95 $45.95

*Rates are subject to change without notice, these are estimates. Shipping costs will be calculated upon checkout.

International orders are shipped via USPS international mail.

Orders typically take 2-4 weeks to arrive. Some orders may take longer if they are held at customs.

*International customers:

Unfortunately, we cannot track international orders and are therefore not responsible if your order is lost or stolen. We are also not responsible for any additional fees upon delivery. All international orders are subject to duties, taxes and fees as determined by their local government. The customer is responsible for all duties and taxes.


 

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